Technical Requirements

Everything you need to know about our platform's technical specifications and system requirements for optimal performance

Get Technical Support

Platform Specifications

Our retirement planning platform has been designed to work seamlessly across all modern devices and browsers. We've optimized our system to ensure you can access your financial information securely from anywhere, at any time.

  • Browser Compatibility

    Compatible with Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. JavaScript must be enabled for full functionality.

  • Mobile Requirements

    iOS 13.0 or later, Android 8.0 or later. Our responsive design adapts to all screen sizes from 320px to 4K displays.

  • Internet Connection

    Minimum 1 Mbps for basic functionality. 5 Mbps recommended for optimal performance with real-time data updates.

  • Security Requirements

    TLS 1.2 or higher support required. Cookies and local storage must be enabled for session management.

99%

Uptime Guarantee

Our servers maintain 99.9% uptime with redundant systems across multiple data centers in Australia.

24/7

System Monitoring

Continuous monitoring ensures optimal performance and immediate response to any technical issues.

SSL

Bank-Grade Security

256-bit SSL encryption protects all data transmission between your device and our servers.

Technical infrastructure and security systems

Technical Support & Resources

Our technical team is available to help you with any setup questions or troubleshooting needs. We've also prepared comprehensive guides to help you get the most out of our platform.

Phone Support

Technical assistance available Monday-Friday, 9 AM - 6 PM AEST

Live Chat

Real-time help for urgent technical issues and quick questions

Email Support

Detailed technical responses within 24 hours for complex issues

Help Center

Comprehensive guides, tutorials, and troubleshooting articles