Privacy Policy
Your privacy matters to us. This comprehensive policy explains how groupnuvexia collects, uses, and protects your personal information when you use our retirement planning services.
Last Updated: March 15, 2025
Information We Collect
Personal Information
When you use groupnuvexia's retirement planning services,
we collect several types of personal information to
provide you with tailored financial guidance. This
includes basic contact details like your name,
email address, phone number, and postal address. We
also collect demographic information such as your
age, employment status, and income level to better
understand your retirement planning needs.
Financial Information: To provide
accurate retirement planning advice, we may collect
information about your current financial situation,
including salary details, existing retirement
accounts, investment portfolios, and financial
goals. This information helps us create
personalized retirement strategies that align with
your specific circumstances.
- Contact information (name, email, phone, address)
- Demographic details (age, employment status, income bracket)
- Financial information (salary, existing accounts, investment preferences)
- User preferences and retirement planning goals
- Communication history and support interactions
- Device information and usage patterns
Automatically Collected Information
Our website automatically collects certain
information when you visit groupnuvexia.com or use our
services. This includes your IP address, browser
type, operating system, referring website, pages
viewed, and the time and date of your visit. We use
cookies and similar technologies to enhance your
browsing experience and provide personalized
content.
Important: We never collect
sensitive personal information such as social
security numbers, bank account details, or
passwords without your explicit consent and secure
authentication.
How We Use Your Information
groupnuvexia uses your personal information primarily to
deliver high-quality retirement planning services.
We analyze your financial data to create customized
retirement strategies, provide educational content
relevant to your situation, and offer ongoing
support throughout your retirement planning
journey.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Retirement Planning Services | Personal, financial, and demographic information | Contract performance and legitimate interest |
| Account Management | Contact information and user preferences | Contract performance |
| Customer Support | Communication history and account details | Contract performance and legitimate interest |
| Service Improvement | Usage patterns and feedback | Legitimate interest |
| Marketing Communications | Contact information and preferences | Consent and legitimate interest |
Service Delivery
We use your information to deliver personalized
retirement planning advice, calculate potential
retirement scenarios, and provide educational
resources tailored to your specific needs. This
includes sending you relevant articles, planning
tools, and updates about retirement planning
strategies that may benefit your situation.
Communication and Support
Your contact information allows us to respond to
your inquiries, provide customer support, and send
important updates about our services. We may
contact you via email, phone, or mail regarding
your account, new features, or changes to our
services that may affect your retirement planning.
Information Sharing and Disclosure
groupnuvexia takes your privacy seriously and does not
sell, rent, or trade your personal information to
third parties for their marketing purposes.
However, we may share your information in specific
circumstances to provide our services effectively
and comply with legal requirements.
Service Providers
We work with trusted third-party service
providers who help us deliver our retirement
planning services. These include cloud storage
providers, payment processors, analytics
services, and customer support platforms. All
service providers are contractually obligated to
protect your information and use it only for the
purposes we specify.
Legal Requirements
We may disclose your information when required by
law, such as in response to a court order,
government investigation, or regulatory request. We
may also share information to protect our rights,
property, or safety, or that of our users or the
public, as required or permitted by law.
- Service providers who assist with our operations (under strict confidentiality agreements)
- Legal authorities when required by law or to protect rights and safety
- Business partners for joint services (with your explicit consent)
- Professional advisors (lawyers, accountants) bound by confidentiality
- In case of business merger or acquisition (with continued privacy protection)
Your Rights and Choices
As a groupnuvexia user, you have several important rights
regarding your personal information. You can
access, update, or delete your personal information
at any time through your account settings or by
contacting our privacy team. You also have the
right to opt out of marketing communications while
continuing to receive essential service-related
messages.
Access and Correction
You can access and update your personal information
through your groupnuvexia account dashboard. If you need
assistance accessing or correcting your
information, our customer support team is available
to help. We strive to keep your information
accurate and up-to-date, and we encourage you to
review and update your details regularly.
Data Portability
You have the right to request a copy of your
personal information in a structured, commonly used
format. This allows you to transfer your data to
another service provider if you choose. We will
provide your data within 30 days of your request,
subject to identity verification.
How to Exercise Your Rights
To exercise any of your privacy rights, please
contact us at info@groupnuvexia.com or call
+61741534533. We will respond to your request
within 30 days and may require identity
verification for security purposes. There is no
charge for most requests, though we may charge a
reasonable fee for excessive or repetitive
requests.
Data Security and Protection
groupnuvexia employs industry-standard security measures
to protect your personal information from
unauthorized access, disclosure, alteration, or
destruction. We use encryption for data
transmission, secure servers for data storage, and
regular security audits to maintain the integrity
of our systems.
Technical Safeguards
Our technical security measures include SSL
encryption for all data transmission, firewall
protection, intrusion detection systems, and
regular security updates. We also implement access
controls that limit employee access to your
information based on their job responsibilities and
need to know.
Organizational Safeguards
All groupnuvexia employees undergo privacy and security
training as part of their onboarding process. We
maintain strict confidentiality agreements with all
staff and regularly review our privacy practices.
Our security team monitors for potential threats
and responds quickly to any security incidents.
Data Retention and Deletion
We retain your personal information only as long as
necessary to provide our services and comply with
legal requirements. Generally, we keep account
information for the duration of your relationship
with groupnuvexia plus seven years for regulatory
compliance. You can request deletion of your
account and associated data at any time.
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Duration of relationship + 7 years | Service provision and regulatory compliance |
| Financial Planning Data | Duration of relationship + 7 years | Regulatory requirements and service continuity |
| Communication Records | 3 years from last interaction | Customer service and dispute resolution |
| Website Usage Data | 13 months | Analytics and service improvement |
| Marketing Preferences | Until withdrawn or account closure | Compliance with marketing preferences |
International Data Transfers
While groupnuvexia operates primarily within Australia,
some of our service providers may process your
information in other countries. When we transfer
personal information internationally, we ensure
appropriate safeguards are in place to protect your
data according to Australian privacy standards.
Transfer Safeguards
All international data transfers are protected by
appropriate safeguards, including standard
contractual clauses, adequacy decisions, or other
approved transfer mechanisms. We regularly review
our international service providers to ensure they
maintain appropriate privacy and security
standards.
Children's Privacy
groupnuvexia's retirement planning services are designed
for adults and we do not knowingly collect personal
information from children under 18 years of age. If
we become aware that we have collected personal
information from a child, we will take immediate
steps to delete that information from our systems.
Updates to This Policy
We may update this privacy policy from time to time
to reflect changes in our practices, technology, or
legal requirements. When we make significant
changes, we will notify you by email or through a
prominent notice on our website. We encourage you
to review this policy regularly to stay informed
about how we protect your information.
Policy Changes: This policy was
last updated on March 15, 2025. Any changes will be
effective immediately upon posting on our website,
and continued use of our services constitutes
acceptance of the updated policy.
Contact Us About Privacy
Privacy Officer: groupnuvexia Privacy
Team
Email: info@groupnuvexia.com
Phone: +61741534533
Address: 401 Kooringal Rd, East
Wagga Wagga NSW 2650, Australia
If you have any questions about this privacy
policy or our privacy practices, please don't
hesitate to contact us. We're committed to
addressing your concerns and ensuring your
privacy rights are protected.